About us

Organization
Media
Handling and progress of cases at FINE
Regulations and Code of Conduct
Processing of personal data
Annual reports

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    Contact information

    FINE

    The Finnish Financial Ombudsman Bureau
    Insurance Complaints Board, Banking Complaints Board, Investment Complaints Board

    Porkkalankatu 1
    00180 Helsinki
    tel. +358 9 6850 120
    email: info(at)fine.fi

    FINE's visiting, postal and invoice addresses are the same, see above.

    Call services are available

    from Monday to Thursday between 13 and 16
    tel. +358 9 6850 120

    The cost of the call and queuing is the local (Finnish) network charge (pvm) if you use the land line while you will pay the cell phone charge (mpm) if you use your mobile phone.

    We are currently implementing a new FINE customer service platform and customer relationship management system to further improve our services. During this implementation phase, there may be minor delays in our customer service between November 11 and December 9, 2024. We apologize for any delays and thank you for your patience.

    How to get there?

    Our offices are located in Helsinki, Ruoholahti, in the Ilmarinen headquarters building. Click here for the map and parking instructions.

    Personnel

    FINE management

    CEO Anu Koskenvuo, tel +358 9 6850 1218 or mobile +358 50 309 6055.

    You will reach our staff and experts through the telephone exchange during the advice service office hours.

    Email format: [email protected]

    E-invoicing information

    Finnish Financial Ombudsman Bureau
    Business ID: 2225274-3
    Intermediator code: 003722252743
    Operator: Maventa
    Operator’s ID: 003721291126